QuillNow App for Zendesk: Transforming Customer Support with AI
Revolutionize Your Customer Support
with Ease and Precision
Understanding the emotional and mental state of your customers is the key to resolving customer service issues, as well as building long-lasting relationships. The QuillNow App for Zendesk is designed to fundamentally improve how customer support agents interact with customers.
What is the QuillNow App for Zendesk?
When combined with your Zendesk implementation, QuillNow assesses all incoming customer queries and provides immediate feedback to human agents on how best to respond. Your customer support team can even type out a response and assess it before sending it.
- Emotional Intelligence Analysis – Decipher the underlying emotions and sentiments in customer messages and respond with the right tone and empathy.
- Bias-Free Communication – Ensure every response is free of any unconscious bias, sexism, or racism, promoting a more inclusive environment.
- Real-Time Feedback – Before sending a response, agents receive immediate feedback and suggestions, helping to refine messages for clarity, empathy, and effectiveness.
Transforming Customer Interactions
When your support agents are able to easily and confidently understand areas like tonality, stress levels, and emotional background, they can create responses that actually engage with the client on a personal level – improving your customer satisfaction levels and aiding toward a faster resolution of the issue.
Why Choose QuillNow App for Zendesk?
- Quickly understand the mental and emotional state of your customer.
- Enable your agents to give more personal responses to customers.
- Remove any and all bias and ensure that responses are representative of an open and understanding company.
Join the Waitlist
While we put the finishing touches on the QuillNow App for Zendesk, you can join our waitlist – ensuring that you can be among the first companies in the world to take advantage of a better way of handling customer queries.